Create a case in the customer portal, call +45 96 31 56 99, or email support@nordcad.dk. The customer portal is the fastest way because your case goes directly to the right specialist, and you can track its progress along the way.

Monday through Thursday, 9:00 a.m.–4:00 p.m., and Friday, 9:00 a.m.–3:00 p.m. If you contact us outside of business hours, we’ll get back to you within one business day.

We respond to written inquiries within one business day. In practice, it’s often faster, but that’s what we promise—and we keep our promise.

A description of what's happening and any error messages. If you have a screenshot, please attach it. That's usually the difference between getting a response the same day and going back and forth with questions.

Yes.

As a general rule, we support the two most recent versions. If you’re using an older version than that, we don’t say no right away—we look at each case individually and honestly tell you what we can help with.

Yes. We build integrations and custom solutions so that the tools fit the way you already work. This goes beyond standard support, so we’ll handle it as a separate project.